Frequently Asked Questions (FAQ)
Everything you need to know about the RoyalGrill experience.
Shipping & Tracking
What are the delivery times? +
We process and ship all orders from our UK warehouse within 24 hours. Free tracked delivery usually takes 2 to 3 business days via Royal Mail or Evri.
How much does shipping cost? +
At RoyalGrill, we believe in premium service. That is why all orders within the UK benefit from Free Tracked Delivery, no minimum spend required.
How can I track my order? +
Once your order is dispatched, you will automatically receive an email with your tracking number and a link to follow your RoyalGrill shipment until it reaches your door.
The RoyalGrill Cleaner™
Is it compatible with my grill? +
Yes! Our design is compatible with all major gas, charcoal, and pellet grills, including brands like Weber, Traeger, Napoleon, and Big Green Egg.
Is it really safe (Bristle-Free)? +
Absolutely. Unlike traditional wire brushes, our cleaner uses a solid 304 Stainless Steel head. No bristles mean zero risk of metal shards in your food.
How do I clean the brush? +
Maintenance is easy. The RoyalGrill head is 100% dishwasher safe. You can also rinse it with warm soapy water after use.
Guarantee & Returns
What is the 30-Day Shine Guarantee? +
If you don't get a perfect, clean shine on your grill within 30 days of purchase, just contact us for a full, no-questions-asked refund.
What is covered by the 1-Year Warranty? +
Our British Warranty covers any manufacturing defect on the 304 Stainless Steel head and the heat-resistant handle for 12 months.